Questions buyers ask

Each gift shows its minimum order on its page, next to the price. You can order fewer pieces, but you pay the total for the minimum order. Above the minimum, the price per piece goes down as the quantity goes up.

Yes. The gift page shows the price per piece for the quantity you choose. On most gifts we list only the price at the minimum order.

There, for more pieces the price shown is the most you will pay per piece, and we confirm your exact price on your invoice.

To get your exact price for more pieces, use “Get my exact price” on the gift page. It is free: we check the price for your quantity and email it to you.

Yes, to order. It takes only your email address, and it keeps your proofs, quotes, invoices and past gifts in one place.

Yes. Your gifts in your account keeps every gift you have ordered, with its artwork. Order again puts it back in your basket at today’s price, for any quantity.

Before you approve your proof, change the artwork as often as you like, at no cost. Once you approve it, we make your gifts exactly as approved, so tell us straight away if something is wrong.

If an order is cancelled, your booking fee stays in your account as credit for your next order, and any unpaid invoice for it is cancelled.

Each gift shows how many working days it takes to make, and the date it reaches you. That date counts everything: checking your proof, making your gifts and delivering them. It is when the gifts arrive at your door, not when they leave the factory.

Type your date into “Need it by?” on the gift page. You see straight away whether it arrives in time, how many days you have to spare, and the last day to order and pay. If it would be late, we show faster options where the gift has them, and other gifts that arrive in time.

The gift, the quantity and the print method set how long production takes, and some gifts can be made faster for a higher price. We count working days, so public holidays in China, where gifts are made, and in Singapore are allowed for, as is the factory break around Chinese New Year. Orders placed after 3pm Singapore time start the next working day.

Your order page shows when to approve the proof and pay to keep the date. If either comes later, the date moves and we email you the new one.

To your door, at any address in Singapore. Delivery is in the price, and an order from the shop includes delivery to one address. To send it to many addresses in Singapore (staff homes, several offices), add a recipient list in your cart: your cart shows the price for the other addresses, or our team confirms it.

To send one gift each to many addresses, use the Gift calendar. A one-date plan covers staff working from home, year-end thank-yous and client gifts before Christmas or Chinese New Year; a birthday plan sends each client’s gift before their birthday. We make the gifts in one run and send each one to its own address. See Send to a list.

Your order page shows each step, from proof to delivery, with its date. We email you when production starts, when your gifts pass their quality check, when they ship and when they arrive.

You can also forward a tracking link to your team. It shows progress and the delivery date, never prices, and needs no login.

On your first order, you pay only the S$100 booking fee at checkout. Once you approve your proof, we email you the invoice for the rest, which you pay by bank transfer.

Once your booking fee is paid, there is nothing to pay up front: we invoice each order when you place it, and you pay by bank transfer. Our bank details are on the invoice in your account.

A one-off S$100, paid with your first order and credited to that order in full, so it does not add to what you pay. If the order is cancelled, it stays in your account as credit for the next one. It also unlocks official PDF quotes.

We do not charge GST. Writtengift is a Hong Kong company, so prices are shown without GST and none is added at checkout. There are no setup or artwork fees either.

Yes. Add your PO number and cost centre at checkout and they are printed on your invoice. You can add or change the PO number until the invoice is paid.

Every order gets a numbered invoice, kept in your account under Invoices and emailed to your accounts payable address if you add one. If your company needs a PO on every order, tick that once under Company details.

Yes. On any gift page, “Email me this estimate” sends you the price and arrival date for your quantity. Once your booking fee is paid, you can also save an official PDF quote with our bank details; it is kept in your account under Official quotes.

Yes. Add your company details in your account, under Company details, then download our vendor pack: a supplier information sheet.

PNG, JPG, SVG or WebP. SVG and other vector files print sharpest. As you upload, we tell you if the file is too small or blurry to print well. If our studio needs a vector file (SVG, AI or PDF), we email you to ask for one.

Your proof shows your logo on the gift: where it sits on the print area, how big it prints and its colours. You see it about a minute after you place your logo.

Before anything is made, a designer in our studio checks every proof and tells you if anything needs changing.

If the printed gift differs from the proof you approved, we reprint it.

Yes. From your proof, send a sign-off link to up to five people, such as your manager or finance team. They see the artwork, quantity, price and delivery date, and approve or ask for changes from the link, without an account. You choose whether one approval is enough or everyone must approve.

Each gift page lists the print methods that suit it, and the price updates as you choose. Silkscreen and pad printing suit logos in one or a few solid colours. Full-colour transfers and digital printing suit photos and gradients. Laser engraving marks metal in one tone, debossing presses your logo into a cover, and embroidery stitches it onto fabric.

We match your colours to the nearest Pantone before printing and tell you if any change would be visible.

Not at the moment. Each gift page has photos and a full description, and you approve a proof of your logo on the gift before anything is made.